Customer Service Policy

Welcome to our customer service guidelines. We are committed to providing you with a pleasant, efficient, and transparent shopping experience. This policy outlines our standards for support, orders, shipping, returns, and refunds.

1. Customer Support Commitment


We strive to respond to all customer inquiries in a timely and professional manner. Our team is dedicated to resolving your questions, concerns, or issues related to products, orders, shipping, returns, and refunds.

2. Order Processing


  • All orders are processed and shipped the next business day after payment confirmation.
  • All transactions are completed in US Dollars (USD).
  • Order confirmations and status updates will be sent to the email you provided.

3. Shipping & Delivery


  • We provide free worldwide shipping on all orders.
  • Estimated delivery time is within 5 business days for both domestic and international destinations.
  • Expedited shipping service is available for customers who require faster delivery.

4. Return & Refund Service


  • We offer a 60‑day return period from the date of delivery.
  • Returned items must be in unused, original, and resalable condition.
  • Once we receive and inspect your returned item, refunds will be processed within 5–10 business days and issued to your original payment method.

5. Customer Rights & Responsibilities


  • You have the right to receive accurate product information, order updates, and reliable after-sales support.
  • We are committed to protecting your privacy in accordance with our Privacy Policy.
  • We ask that you provide complete and correct shipping information to avoid delivery delays.

6. Contacting Customer Service


If you need assistance, please contact our customer service team with your order number and details. We will work quickly to solve your problem and ensure your satisfaction.